Customer Service
Contact us
Do you have any questions?
Maybe the answers are in the FAQ.
We try to cover everything you need to know.
You can also send emails to info@kaskasbrasil.com.br
or fill out the contact form:
FAQ
01
What products are available on your website?
On our website, we offer a variety of asalato-related products, including traditional asalatos, modern asalatos, customizable asalatos, accessories and more.
03
Is it possible to customize other aspects of the asalato besides the color?
Yes! We offer customization options on certain products, such as choosing textures, type of sound, cord and other details. Check the product description for more information about available customization options.
05
Do you offer an assurance for your products?
Yes! All of our products are covered by an assurance. If you find a manufacturing defect, please contact us so we can resolve the issue.
07
Do you ship outside the country?
No! Due to high shipping costs, shipping outside Brazil is unfeasible.
09
Can I return or exchange a product?
Yes! We accept returns and exchanges within a specified period, provided the product is in its original condition and has not been used. Please refer to our return and exchange policy on our website for more details and instructions.
11
Can I choose the color of my Customizable Asalato?
Yes! We offer a wide range of vibrant and elegant colors for you to personalize your asalato according to your preference.
13
Can I choose between a bass or treble sound for my asalato?
Yes! We'll adapt the instrument to suit your sound preferences, whether it's a low, deep sound or a higher, brighter sound.
15
Can I add any type of engraving or additional personalization to my asalato?
Yes! Depending on your needs, we can discuss additional customization options such as engravings or special details.
17
Is there any additional cost to customize the asalato?
Some customization options may have an additional cost depending on the complexity and materials used. Please contact us for more information about the costs involved.
19
Can I return or exchange a personalized asalato?
Due to the personalized nature of these instruments, returns and exchanges are subject to case-by-case assessment. Please contact us to discuss any issues or questions relating to your purchase.
02
How do I choose the color of my asalato?
For asalatos available in different colors, you can select the desired color on the product page before adding it to your shopping cart.
04
Do you provide tutorials or resources for learning to play asalato?
Yes! On our website, you'll find helpful resources including video tutorials, playing technique tips, tuning guides, and more. We believe it is important to provide support to musicians regardless of their skill level.
06
What payment options are available?
We accept a variety of payment options, including credit cards, bank transfers and online payment services. During the checkout process, you will be able to choose the option that best suits your needs.
08
How long does it take to receive my order?
Delivery time varies depending on location and shipping method chosen. We will do our best to process and ship your order as quickly as possible. During the checkout process, we will provide an estimated delivery time based on the information you provide.
10
How do I contact customer support?
To contact our customer support, you can fill out the contact form on our website, send an email to [email address] or contact us through our social media. We're here to help and will answer your questions as quickly as possible.
12
Is it possible to choose the texture applied to the instrument?
Yes! You can opt for a smooth, shiny finish or an embossed texture to add a special touch to your personalized asalato.
14
Is there an option to customize the type and color of the cord?
Yes! You can choose from different types of cords, such as braided cotton, polypropylene, or leather, and select the color that suits you best.
16
How long does it take to customize an asalato?
The time required to customize an asalato varies depending on demand and the options selected. We will do our best to provide an estimated time frame during the customization process.
18
Do you ship customized asalatos anywhere?
Yes! We ship our personalized products to various locations. Please contact us for more information about shipping options to your country.
20
Do you offer an assurance for personalized rooms?
Yes! We provide assurance for our customized products. Please contact us if you encounter any issues with your asalato so we can help resolve the situation.
If you have any other questions or need more information, our team is ready to assist. Please feel free to contact us, and we will be happy to address all your inquiries related to the products on our website.